Return & Refunds Policy

At Leo Hikes, we strive to provide high-quality products and excellent service. If you receive a defective or damaged item, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are only accepted for items that are damaged or defective upon arrival.
• You must notify us within 48 hours of receiving the product.
• The item must be unused, in its original packaging, and include all accessories.

2. Return Process

• Contact us within 48 hours of delivery with clear photos or videos showing the damage or defect.
• After reviewing your request, we will provide instructions on how to return the item.
• Customers must ensure the item is properly packed to prevent further damage during return.

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Refunds will be processed based on the original payment method.
• If approved, the refund will be issued within 7-10 business days.

4. Changes to This Policy
We reserve the right to update or modify this return and refund policy at any time. Any changes will be reflected on this page.

For any questions or return requests, please contact us at [email protected].